Eeveve Puzzle Play Mats are covered by a 365-day limited warranty on defective products, provided you use them for their intended purpose. Defects and damages caused by accidents, staining, furniture, pets or improper cleaning, are not covered under the warranty.

Your warranty claim can be sent via the contact form. Please include your original order number and date of purchase, a photo of the described issue and a confirmation of your shipping address.

In case your Eeveve Puzzle Play Mat has arrived damaged, please contact us within 5 days of receiving the item to be eligible for a replacement.